Shipping Policy
Shipping Policy
Last updated: 07 October 2025
Introduction
This Shipping Policy explains how and when orders are processed, shipped, and delivered by Deneb Luxury (“we,” “our,” “us”). By placing an order on https://denebluxury.com, customers agree to the terms below.
Order Processing
Processing time
Orders are processed within 1–2 business days after payment confirmation, excluding Sundays and public holidays. Orders received after the daily cutoff of 2:00 PM IST are processed the next business day.
Verification
Orders flagged for verification (address/phone/payment) may require additional time. Lack of response to verification requests can delay dispatch.
Shipping Coverage
India-wide service
Shipping is available across most Indian PIN codes through leading courier partners.
International shipping
Not available at this time.
Address types
Deliveries are made to physical addresses only. We do not ship to P.O. Boxes. For gated communities, hostels, offices, or institutions, ensure gate‑pass or security permissions are arranged in advance.
Shipping Methods and Timelines
Standard Shipping (Air/Surface)
2–5 business days for metro cities; 3–7 business days for non‑metro and remote locations after dispatch.
Express Shipping
Not available at this time.
Exceptions
Delivery timelines are estimates and may vary due to courier operational constraints, weather, strikes, high seasonal volume, or unforeseen events.
Shipping Fees
Standard shipping fee
₹75.00 on orders below ₹1,000.00.
Free shipping
Free standard shipping on prepaid orders over ₹1,000.00.
Express shipping fee
Not available at this time.
Oversize/weight
For oversized/heavy items, shipping may be calculated on volumetric weight. Any additional fee will be shown at checkout.
Cash on Delivery (COD)
Availability
COD is available. Serviceability depends on PIN code eligibility.
COD charges
₹75.00 fee is added during checkout, non‑refundable once the order is dispatched.
Value limits
COD allowed for orders between ₹100.00 and ₹10000.00.
Non‑acceptance
Refusal or inability to accept COD delivery may result in account restrictions and recovery of two‑way logistics charges for repeat incidents.
Order Tracking
Tracking
A tracking number and link are sent via email/SMS/WhatsApp once the order is dispatched.
Update window
Tracking may take up to 24 hours to reflect scans after label creation.
Track page
Track orders at https://denebluxury.com/track-order or on the courier’s tracking portal.
Delivery Attempts and RTO
Attempts
Couriers typically attempt delivery up to 2–3 times. If unreachable or if the address is incomplete, the parcel may be returned to origin (RTO).
On RTO due to customer reasons
We can reship upon confirmation; reshipping charges may apply. If a refund is requested instead, we will refund the product value excluding two‑way shipping/handling charges. Any COD fee is non‑refundable.
Address quality
Provide a complete address, landmark, and an active phone number to avoid delays and RTO.
Address Changes and Cancellations
Before dispatch
Address change or cancellation requests are accepted within 6 hours of placing the order or before airway bill (AWB) generation, whichever is earlier. Contact support at [support email/phone].
After dispatch
Rerouting is subject to courier capability and may incur a fee. Cancellations are not possible post‑dispatch.
Delayed, Lost, or Stolen Packages
Delays
If an order is delayed beyond the estimated window, contact us with the order number. We will raise a ticket with the courier and update within 48–72 business hours.
Lost in transit
If a shipment is confirmed lost by the courier, we will offer a replacement or full refund.
Marked delivered but not received
Report within 48 hours of the delivery scan. A non‑delivery affidavit and ID proof may be requested; investigation can take 7–10 business days with the courier and building/security checks may be required.
Damaged or Tampered Packages
Tamper check
Do not accept any package that appears opened/tampered. Ask the courier to mark it as “Received with damage/tamper” and notify us immediately.
Damage claims
Share an unboxing video and clear photos of the outer box, inner packaging, and product within 24–48 hours of delivery at [support email/WhatsApp]. Upon validation, we will arrange a replacement or issue a refund per our Returns & Refunds Policy.
Packaging and Partial Shipments
Packaging
Orders ship in tamper‑evident, secure packaging. Gift wrapping is unavailable
Partial shipments
Multi‑item orders may be shipped separately for faster delivery. Separate tracking numbers will be shared.
Preorders and Made‑to‑Order
Lead time
Preorder or made‑to‑order items include additional processing time of 10–15 business days mentioned on the product page.
Combined orders
Orders containing preorder and in‑stock items may be split; if combined, dispatch will follow the longest lead time unless otherwise requested.
Undeliverable and Refused Shipments
If an order is undeliverable or refused at delivery due to customer reasons, we may deduct actual two‑way shipping and handling charges from any refund, and COD fees where applicable.
Force Majeure
We are not liable for delays or non‑performance caused by events beyond reasonable control, including but not to limited natural disasters, floods, strikes, lockdowns, courier disruptions, or regulatory restrictions. No liability is accepted for consequential or incidental losses arising from shipping delays.
Taxes and Invoices
Prices shown at checkout include GST where applicable. A tax invoice is sent via email and may be included in the parcel. For business customers requiring specific GST details, ensure accurate billing information at checkout.
Returns and Refunds
For eligibility, timelines, and procedures, refer to our Returns & Refunds Policy at https://denebluxury.com/returns-refunds. Shipping fees, COD fees, and handling charges are generally non‑refundable unless the return is due to our error.
Customer Support
Email: info@denebluxury.com
Phone/WhatsApp: +91‑7022669092
Hours: Mon–Sat, 10:00 AM–6:00 PM IST
Typical first response SLA: 24–48 business hours